To make it easy for us to profile your performance and help with bug reports etc, it's best to use a DirectX Diagnostics file.
Generating a DirectX Diagnostics Tool report on a PC (Windows)
A DirectX Diagnostics report details the hardware and software configuration of your computer - these reports allow our technical support to review your computer for hardware and software conflicts to recommend solutions to crashes and other issues.
1. Press the Windows (
) + R keys on your keyboard simultaneously, to launch the 'Run' prompt. Type "dxdiag" without the quotes, and click 'Ok' as per the screenshot below;
2. You may see a message asking whether you want to check if you drivers are digitally signed - simply click 'No' and proceed. Then you'll see the DirectX Diagnostics Tool appear. Choose 'Save All Information';
3. Give the resulting text file a name in the 'Save As' dialog box, and choose a location where you wish to save it, then click 'Save';